We all can call: Enhancing accessible cell phone usage for clients with spinal cord injury

The ability to successfully access a cellular phone is an essential part of life for both able-bodied individuals, and for those with functional mobility deficits following an injury or illness. While a variety of options are currently available on the market to improve ease of access for individuals with a range of impairments, clients with more complex impairments still may be unable to benefit from those technological advances. This article presents a case study of a client who sustained a spinal cord injury with resultant tetraplegia, who identified independent cell phone use as a key functional goal during his acute inpatient rehabilitation stay. While the occupation of cell phone usage was a large component of his identity and contributed to improved quality of life, the client was unable to utilize a cell phone despite commercially available technology features on the unit for improved access. This case study objectively outlines the process of evaluating an existing cellular or smart phone, activating appropriate technology features, and proposes various adaptations to maximize independence in the area of phone access for a client with complex physical impairments following a spinal cord injury.