Abstract
The Gap Model of Service Quality is used to clarify the concept of patient-centered care. Four possible patient-centered care service quality gaps were identified. Nurse administrators may use these gaps to identify and develop appropriate outcome measures.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 359-364 |
| Number of pages | 6 |
| Journal | MEDSURG Nursing |
| Volume | 22 |
| Issue number | 6 |
| State | Published - 2013 |
| Externally published | Yes |
ASJC Scopus subject areas
- Surgery
- Medical–Surgical