Evaluating Domain-Independent Small Talk Conversations to Improve Clinical Communication Interaction for Human and Machine

Chloe Aguilar; Muhammad Amith; Lu Tang; Jane Hamilton; Lara S. Savas; Danniel Rhee; Tazrin Khan; Cui Tao

doi:10.1007/978-3-031-35741-1_25

Evaluating Domain-Independent Small Talk Conversations to Improve Clinical Communication Interaction for Human and Machine

Chloe Aguilar, Muhammad Amith, Lu Tang, Jane Hamilton, Lara S. Savas, Danniel Rhee, Tazrin Khan, Cui Tao

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

Conversation as trivial as “small talk” has a significant impact on human relationships, including in clinical care environments. Evidence suggests that small talk can improve health and clinical outcomes. This study aims to analyze the characteristics of domain-independent small talk collected from a sample of conversations. We reviewed the impact of personality factors of the conversation and present our findings on specific factors that are correlated with it. In addition, we discuss the possibility of integrating small talk into our existing ontology-driven dialogue systems, which can assist machines in engaging with and building trust with patients in the clinical environments. Future direction will involve implementing the ontology model and integrating it with a health dialogue engine to test the effectiveness of automated small talk.

Original language	English (US)
Title of host publication	Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management - 14th International Conference, DHM 2023, Held as Part of the 25th HCI International Conference, HCII 2023, 2023, Proceedings
Editors	Vincent G. Duffy
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	330-343
Number of pages	14
ISBN (Print)	9783031357404
DOIs	https://doi.org/10.1007/978-3-031-35741-1_25
State	Published - 2023
Externally published	Yes
Event	14th International Conference Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management, DHM 2023, held as part of the 25th International Conference on Human-Computer Interaction, HCII 2023 - Copenhagen, Denmark Duration: Jul 23 2023 → Jul 28 2023

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	14028 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	14th International Conference Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management, DHM 2023, held as part of the 25th International Conference on Human-Computer Interaction, HCII 2023
Country/Territory	Denmark
City	Copenhagen
Period	7/23/23 → 7/28/23

Keywords

Health care
Patient provider communication
Personality
Small talk

ASJC Scopus subject areas

Theoretical Computer Science
General Computer Science

Access to Document

10.1007/978-3-031-35741-1_25

Cite this

Aguilar, C., Amith, M., Tang, L., Hamilton, J., Savas, L. S., Rhee, D., Khan, T., & Tao, C. (2023). Evaluating Domain-Independent Small Talk Conversations to Improve Clinical Communication Interaction for Human and Machine. In V. G. Duffy (Ed.), Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management - 14th International Conference, DHM 2023, Held as Part of the 25th HCI International Conference, HCII 2023, 2023, Proceedings (pp. 330-343). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 14028 LNCS). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-031-35741-1_25

Evaluating Domain-Independent Small Talk Conversations to Improve Clinical Communication Interaction for Human and Machine. / Aguilar, Chloe; Amith, Muhammad; Tang, Lu et al.
Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management - 14th International Conference, DHM 2023, Held as Part of the 25th HCI International Conference, HCII 2023, 2023, Proceedings. ed. / Vincent G. Duffy. Springer Science and Business Media Deutschland GmbH, 2023. p. 330-343 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 14028 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Aguilar, C, Amith, M, Tang, L, Hamilton, J, Savas, LS, Rhee, D, Khan, T & Tao, C 2023, Evaluating Domain-Independent Small Talk Conversations to Improve Clinical Communication Interaction for Human and Machine. in VG Duffy (ed.), Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management - 14th International Conference, DHM 2023, Held as Part of the 25th HCI International Conference, HCII 2023, 2023, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 14028 LNCS, Springer Science and Business Media Deutschland GmbH, pp. 330-343, 14th International Conference Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management, DHM 2023, held as part of the 25th International Conference on Human-Computer Interaction, HCII 2023, Copenhagen, Denmark, 7/23/23. https://doi.org/10.1007/978-3-031-35741-1_25

Aguilar C, Amith M, Tang L, Hamilton J, Savas LS, Rhee D et al. Evaluating Domain-Independent Small Talk Conversations to Improve Clinical Communication Interaction for Human and Machine. In Duffy VG, editor, Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management - 14th International Conference, DHM 2023, Held as Part of the 25th HCI International Conference, HCII 2023, 2023, Proceedings. Springer Science and Business Media Deutschland GmbH. 2023. p. 330-343. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-031-35741-1_25

Aguilar, Chloe ; Amith, Muhammad ; Tang, Lu et al. / Evaluating Domain-Independent Small Talk Conversations to Improve Clinical Communication Interaction for Human and Machine. Digital Human Modeling and Applications in Health, Safety, Ergonomics and Risk Management - 14th International Conference, DHM 2023, Held as Part of the 25th HCI International Conference, HCII 2023, 2023, Proceedings. editor / Vincent G. Duffy. Springer Science and Business Media Deutschland GmbH, 2023. pp. 330-343 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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Evaluating Domain-Independent Small Talk Conversations to Improve Clinical Communication Interaction for Human and Machine

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Keywords

ASJC Scopus subject areas

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