@article{d001487109b640cc980e66ca1e39bc86,
title = "Do not assume that no news is good news: test result management and communication in primary care",
keywords = "Laboratory medicine, Patient safety, Patient satisfaction",
author = "Kwan, {Janice L.} and Peter Cram",
year = "2015",
month = nov,
day = "1",
doi = "10.1136/bmjqs-2015-004645",
language = "English (US)",
volume = "24",
pages = "664--666",
journal = "Quality in Health Care",
issn = "2044-5415",
publisher = "BMJ Publishing Group",
number = "11",
}